NO customer service from City of Cape Town Municipality

I had been trying to get help from the City of Cape Town via emails since 17 January 2020 how to set up an account to pay them via EFT. They do NOT reply so I think they just IGNORE clients. It seems the municipality us not interested in client services or consumer satisfaction with services. As with so many problems in SA and persons not fulfilling their work duties, no wonder the country is non-functional. What a shame to be living in a country where NOTHING works.