No assistance with moving water metre - terrible service

<p>We started building a double garage and granny flat on our property in Edgemead at the beginning of December 2016. We immediately requested for our water metre to be moved. We completed the form and paid the amount we were advised to pay. When I called to follow up, we were told that the City of Cape Town had run out of water metres. When I called again to follow up, we were then told a different story ... that we had paid the incorrect amount. I immediately paid the difference and e-mailed proof of payment. I have been following up ever since with phone calls and e-mails but no one can advise when this will be done. All that happens is I get transferred from one person to the next. I am expecting my first baby in six weeks time and we urgently need to get the water metre moved so that the builders can complete the laying of the floor in the garage. The latest I am told is that they take 26 days which they take from the time they advised that the original payment made was incorrect and I paid the difference. In actual fact, this is much longer than 26 days ... due to no fault of ours but obviously of the City of Cape Town. I have never experienced such terrible service before ... the City definitely does not work for me! </p>