need water reconnected as in yesterday !

appalled by the lack of urgency given by city of cape town. my mother is a pensioner, meaning she gets grant 1st of each month, but she regularly get threatening letters to pay on the 26th of each month, with what money ? . as a result of her not paying on the 26th the water was disconnected. she went to arrange for the the first week of each month and had to pay R400 to make this arrangement and for the water to be connected again. 3 months later water is disconnected again, apparently they did not get the arrangement made, 2nd time she had to pay R500 for re connection and arranged for R50 pm, more when and if she can ( arrangement made with T. Nikani at stocks and stocks khayelistha on the 01 Feb 2016. 07 March she paid R200. now yesterday around 4 NO WATER. we assumed the litre of 350 being granted may have been finished ( which is impossible coz we only 3 people at home and don't use that much unless we do laundry etc. we wait till 4am, still nothing. i call city of cape town 8am today they cliam there is no disconnection. so where is the water ? they said they are sending someone , i call now again at 12pm, still nothing and no1 can guarantee when this will be resolved.