My water account is in a credit but they cut my su

On Thursday last week we discovered our water has been disconnected. I have since called the Call Centre , and has received no response since my 7 calls ware made. All they do is promise to have it seen to.<br> We have since been driving to the nearest garage to fill up cans for water, to wash ourselves and to ensure the baby in the house can be fed. We have been terribly inconvenienced , even after begging a man named Richard to assist to get us reconnected. he promised that he would as he is aware our account is actually in a credit and there should be no reason why they disconnected the service to us.<br> Its been a 4 days of complete inconvenience and horror. Our bath reeks of Urine as we cannot flush , there is not even a drip , it seems its been completely cut. Its the 2nd time the City has disapointed us with such terrible service. I demand compensation for their appauling service. The City Customer Care consultants could not care less of our situation , not even mentioning that the baby is suffering because of this helped.They say \ The City Works For Us \" I cannot disagree more. They really do not care and their consultants are not compassionate at all. PLEASE HELP ! distressed ."