My conventional water meter on the outside surface of my property was loose

My conventional water meter on the outside surface of my property was loose. I lodge a complaint for them to please come out and fix it in April 2021. A man came and took the loose cover of the old conventional water meter and advise someone will come out to erect the concrete and fix a cover again. To date no one has come out to actually fix it. I've logged several calls and request every time the agents advised it was escalated to the supervisor and to the regional manager but still no resolution.