Municipality Complaint -COCT

I had an issue in 2018 that i couldn't get resolved and then ended up sending an email to the Mayors office. soon after that i received acknowledgement. The municipality supposedly wrote off fees in 2012 and then when i had a credit due to me from a different property they took that. Then in July last year they pace a random debit of R1500+ to my account with no explanation. Floris Theart was very efficient in reverting back to me however constantly provide me with legal extracts stating the Municipality can do this. All i wanted was something that made sense to me. The cherry on the cake was the last email received from Floris stating the following: "Dear Almacin, You are really taken to much time off my schedule Please visit the office in Strand after lock down". - WOW - It took me more than a year back and forth with local municipality and call center's and now you send me back there? What's so sad is that people like Foris are entrusted with a role that they don't have time for!!!! - I would have totally understood had they said that all issues would be dealt with after lockdown because there were maybe more pressing matters to attend to. I could have waited a little while longer considering I've waited so long already. I didn't know that people in the Municipality get paid to do what is meaningful to them and not the citizens of this country!!!!