motor vehicle licence renewal fiasco : e-Services Cape Town

Since 2020 I have been doing my best to renew my motor vehicle licence. With most emails sent I get a detailed COVID-19 excuse, but no response.

Finally I get a reaction on their e-service platform, giving me 12h to pay. It lists # *** as reference. I do an EFT after 24h on 12JAN21. At end FEB I go to the postbox to collect the disc. There is nothing! As you cannot call, it is back to emails. Same story.

I go back online and request a renewal on 01MAR. Now the amount is R316.80 more, meaning my EFT in JAN has not been captured! So I keep this POP when driving, but am still afraid of being stopped in a roadblock.

Why can a small company where I am at operate efficiently with remote staff in France and Spain, but a major city cannot?