Missing water meter not replaced after 12 month of billing estimates

In January 2017 we received a water bill for R4700, which is 100 times more than our normal bill. This made me query it with accounts department. They told me the water meter has been removed and that they will get a technician out to come and have a look. In the meantime we continued to get billed on estimates. I kept calling up and same story. I paid my bill every month in accordance with what we normally pay.

Then we got a final demand letter, which is a low blow for me because I am now liable to pay for something which is not even my responsibility. We then went to make payment arrangement and hoped that the issue will be resolved. Up until today (11 months) we still have no water meter, but City of Cape Town finds it fit to deduct R 1200 from my account every month.

Pathetic service from the people who claims " working hard at making things better for the people".

I want this issue resolved immediately. My husband keeps calling and everytime we get told "nothing sir, call back in 30 days". That is unacceptable.

Regards

Frustrated