Michelle must be promoted

I was in distress because I moved into a new property and the bill for electricity and rates were 2.5K for 6 weeks. This was 10 times more than I was used to paying. I called a few times and wrote with no response, and no one really helped me as well as Michelle did. Their systems were down, but she found a way to access my details on a superior's system. Then, she got an email and forwarded the bill to me so that we could discuss the changes. An accurate reading was done, and to my surprise, my bill was only 570 ZAR. These are all great, but I can be a difficult customer at times. Michelle stuck with me, kept me on the line and gave me what I have been trying to resolve for a few weeks. She really has patience and I am certain that it will pay off. Well done to the Cape City Council for choosing a wonderful staff member. Keep up the good work and may you go far!