Manholes

I am extremely unhappy regarding the unprofessional service the city provides. I logged a call for a missing/****** manhole cover and damaged drain cover on the 21 Aug 2019. Did a follow up on the 23(spoke with Amanda) was advised that the process should take about 21 days. Again a follow spoke with David advised he will send submit a reminder for urgent assistance. Called again on the 08 Sep spoke to Tebza advised that the inspector was sent out and that the matter was never escalated afterwards to the relevant department and that she will sort it out. She advised me and said specifically that it should now just take a day and i should wait. Called again on the 09 Sep 2019 spoke with Carli said that the matter has been escalated and should take at least up to 30 working days was extremely unhappy asked to speak to a manager ans said the manager will call me back. I had to call again today no manager called spoke to samkelo and Nqaba and Finally the conclusion is that its no longer 21 days, but 30 working days. I advised all the above agents that the manholes is a huge risk as we have employees coming to work early in the morning just scared them or perhaps someone else can be injured. Can i please get urgent assistance on this matter.