Manhole cover too small to fit the manhole, thereby having the potential for someone to get serious injured

I first reported this to the municipality on the 21 December as we had just bought this house. I noticed the manhole in the municpalities part of the property. Once I walked on it, and the whole of the manhole cover dipped in. It is obviously way too small for that manhole and falls in. I was lucky not to fall down into the manhole. I already have 2 fully replaced knees, and a full pelvis fusion. If I got injured because of this, I can tell you that I would not have wanted to live through all the associated pain again. I have grandkids here and because this manhole cover is so small, even their weight tips this cover. I reported this to the municipality on the 21st December and was assured that this would be sorted out as I explained the danger that even passers by could be badly injured if not ****ed. They gave me a reference number and seemed to understand my urgency about the danger of this way too small manhole cover. Nothing happened, and by then, we were starting to move in with trucks, workers, cars and all, and if a vehicle had ridden over this, there would be that damage as well. I reported it again on the 5th and the call centre lady told me she would escalate this issue as I made sure she understood the potential for serious injury. Nothing happened. I called again the next day, 6th January, and that call centre lady told me they had cancelled the escalation. Of course, I lost it. The purest form of lack of responsibility, lack of duty, dereliction of duty and because of the definite probablity of serious injury was shocking and disgusting. We pay taxes for this. And they do not give a thought to the possiblitly of being sued which I fully intent to do. I even contacted the police, to report deliberate deriliction of duty that could lead to serious injury, but while they were extemely helpful, all they could do was give me the number to call, which I now know by heart. I am disgusted at the unreliability, fecklessness, incautiousness, thoughtless, unaccountable and inculcaple action they have chosen to take about this very dangerous arrangment. I am thoroughly disgusted and very disappointed at their lack of action, in the face of probable danger and injury to someone. I also asked to speak to the mayor but was told she was not contactable. I then asked the call centre operator to speak to the boss of the call centre. I was told that he and all other bosses who could have got something done, had all left work at 15:30!!!!

The lady I spoke to on tne 6th said she would reinstate the escalation and that it would take at least 7 working days to get the correct size onto this manhole. This still leaves the government open to a lawsuit. I cannot understand, that knowing the danger , that someone cannot come and put one on like right now. Its a huge risk, one that will cause major damage to someone's life. Apparently the goverment has simply shown they do not care. They forget we pay their salaries and they work for us.