LOW PRESSURE IN TAPS - NO PRESSURE FROM MAIN SUPPLY

I Logged a call with the call centre ( 0 ********** ) , on the 28th Nov , COCTC came out 4 days later after a 2nd service request logged ( the guy said nothing wrong , but yet there was water in the water meter box ??? They were unable to trace address

The situation is critical as we have very low water supply , to no water at times . I have logged a claim with Insurance and the leak detection people confirmed no leak on the property

The water meter has to be inspected as well as to where the pressure is low from the main supply FRUSTRATED