Living in the informal settlement waiting to receive my own electricity

Good day....Can you please assist I've been calling multiple numbers and my girlfriend went to the somerset municipality before, and still the problem did not get resolved. She and her mother lives in a informal settlement and they don't have there own electricity for almost 7 months already where the municipality did come to put in power installation and stopped just before they where assisted and never return. The winter is here again, and they struggle to make food in these harsh conditions. Her mother is ill and they don't know who to speak to anymore....they are losing hope of being assisted. I've also logged a request on the city of Cape Town app where they phone her only to inform her that she must go back to the somerset municipality. The request number that I logged on the app is ***. We would like someone to be sent to check on the situation that's still not being resolved where the other people were assisted, and we are still waiting.