Lights out ****s out

Dear Customer. CCT Service Request *** for Street Lights - All Lights Out has been logged.

The above call out was logged on Saturday 10th June @10:00am. Someone very neatly cut the flimsy ribben closing the street light. And proceeded to cut the wires and walked off. Nothing seems to have been taken. It's a very busy point in the street and has been the site of armed ******ies before due to the quiet nature of the area and this spot leading to the point of public transport access. In addition the light around the corner has also been knocked out. The old couple living opposite the corner had their solar geyser panel ****** not too long ago using this route. All of this was conveyed to the call center agent. It's now 9 days later and not a single update. When one tries to call in there's a 37minute wait time. Previously a drain blocked on the exact corner and it took 3 weeks for a vehicle to be sent. Only after notifying the ward councilor of the area. Why does one need to go to such extremes for the City to do what it claims proudly to do in excellence. The logo should be changed to "the City that works for a few."