Lack of service delivery

I would like to share my disappointment with the lack of service from the city of Cape Town municipality. I log a blockage on Saturday at 13:00 after I had called a plumber to unblock who informed me that the issue was on the municipality side. I was told it will take an hour to 24 hours to attend the issue, mind you we could not use the toilet and sinks due to being blocked. 24 hours passed with no one being assigned even though I called numerous times to follow up, no one seemed to care they just kept on sending useless escalation sms. The following day I was told that my issue was assigned to Seigio Bezock who didn’t bother to attend to the matter, we had to constantly drive to the mall to use the toilet even at night with the kids. The supervisor called Zama was useless, I couldn’t understand what was the point of having a supervisor if they can’t resolve issues.

We pay a lot of money towards sanitation and rates yet when we need services we don receive them.