Joe Gqabi Traffic Department

On the14.08.2020 I was scheduled to write my learners test at 11:00 am at Phillipi East (Joe Gqabi) Traffic Department.

Unfortunately while driving there (my uncle was driving us) our car drove into a pothole and a tyre punctured so we had to change it so long story short, We got to the Traffic Department at 11:07 and we were told to go to class.

When we got there the guy who was supervising the class asked us to come to his desk, while trying to explain what happened he ask for our names we gave them to him and he gave us our photos back and said we should go and book another date didn’t even want to hear us out. And my observation the class had not even begun as he was busy handing out the material to the people.

My problem is that on the receipt they gave us when we booked nothing was mentioned about the fact that if you are late you would have to book another date only that “late coming will not be tolerated”.

When I tried to get assistance so that I can speak to someone about my grievances I was told to wait outside with a group of other people who were also waiting for a guy called “Mr Phillips” who seemed to be out of the office as we had to wait for more than 2 hours with no help. And I don’t think they understand the queues we stand in when we come to make bookings and I want to know if forfeited the booking fee in all of this and where are these rules written because when you book a date you are not told about any of this.