Installing a faulty and leaking water unit

I have called numerous times and aswelll phoned waiting each time for almost 20 min before some one answers the call i spoke the whole time to mervin from cape town water and sanitation.<br> Where he radio into the guys to come fix my NEW FAULTY LEAKING WATER METER num ***<br> my ref was *** which no one stil responded to the i phned the 1st april and again on the 2nd april and emailed on 3 April still no one has come to fix the leak which has costed me R1300 on march bill due to bad installation and no one wants to take responsibility WHERE IS THE SERVICE???<br> Must i bypass the meter so that we can survive the heavy bills or what!!!!