******* Water Meter

We are a family of 6 on a family Erf. We have been saving water since the beginning of the water crisis. We pay our account timeously and try to save water where we can.

One evening our water was cut off. We count not understand why because our neighbours water was on. We went outside and found an extra meter attached to our existing one. We queried the meter and according to the Municipality our water usage was to high one month. We then tried to explain to them that we are 6 people on the Erf, but with no joy. We got hold of a form we need to complete with ID documents of the people living on the same Erf. We completed the form and send the form of to the e-mail address provided on the form with all the ID documents. This we have done numerous times.

We went so far to take photos of the meter every morning and every evening. We drafted a Excel spread sheet and on the sheet is the proof that we use way less than the 200 litre of water. Still our water gets cut off.

We have been sending the documents several times but no one reply on the mails. The 086 numbers doesn't work or you hold the line for 45 minutes just to be cut off.

What do we need to do to be treated fairly and as paying municipality customer????