Ignorance of city of cape town

There is a sewerage leak i have been trying to report. Logged a service request through the official channels,tried to contact their social media teams(who proudly displays daily they are online taking queries) and even made social media post on community groups and tagging them. They have yet to even my messages sent on 13 november. Got an email that my request is assigned but yesterday got another mail saying request is closed although nothing has been done to fix it. The leak is right on Gordonsbay main beach and its summer time,meaning people are swimming in faeces and will get sick.