I have to suffer because they are saving

My experience with city of Cape-town is *********, I reported in January 2023 about the tree that was an obstruction on my drive way in such a way that it was difficult to reverse out of the garage without having to swerve the car and a it was causing fights between me and my neighbor, the other one is a big tree that is already damaging the road by its roots and messing my yard continously, I had to make uncountable calls for them to speed up the reaction of removing the trees, it took them ages just to come do the inspection, after that inspection took them another 2 months to respond on what would be the way forward, recently towards end of October, they sent a letter to say they will come trim the tree obstructing my drive way but they will not remove the bigger one that is damaging the road and messing my yard their reason being that the tree is healthy, what kind of nonsense is that? Even today I'm still asking myself who on his right mind can write such an idiotic statement.