I have a problem with a account problem with my an account and would like you to see if you can help me with my problem

To whom this may concern...

I am Mrs Rhoda and my husband past a way some time again.I have gone to the city of Cape Town to do the change on the house paperwork and i have amount in a credit and i have ask that the amount to be move to the new account number that i got from the city of Cape Town...

And now i got informed that this can not be done Regards to the money that i paid on the account the lady at the parow office of the city of Cape Town informed me of this and that i now need to come back and talk to someone else after waiting for feed back for more than 30days with the first inquiry.

I do not understand why she can not help me are just refer me to someone that can do that i paid the all i want is to just transfer or refund me and i will pay in a the new account number that is all you cannot say i can not get if the money is my. I did not want a new account number i has given one just want to change the name on my account that all now

Can you please help me with this matter

Regards Mrs Rhoda