How the City does`nt work for you

On the 14/08/15 I call the City of Cape Town to report our sewerage drain blocked.I was told that it would be sorted out with in 24hrs.It`s been 10 days and nothing has been done so far.There is feces spilling onto the parking area and the smell is unbearable. Today I called and was placed on hold for more than 10 min. and still on answer.My Ref no is ***.Can some one please contact me regarding my service delivery issue<br>