How long does it take to do your job?

In February 2015 municipal workers removed our watermeterand stop**** when they fixed a damaged water pipe, but they failed to replace these items afterwards. We've called and e-mailed their offices several times, but this has been to no avail. As a result we pay water bills based on estimations and what is worse is that we have three broken taps which we cannot replace as the water cannot be turned off due to the missing stop****. This is more than an annoyance. It is actually resulting in water wastage. This is unacceptable. Can we please start getting the services we pay for????