Housing needs Database

I have been trying to get of the housing people for 36 with no luck first they saying its been looking into then my data was deteled due to covid work from home then i was on the waiting list again then our house was given to someone else now to wait again I got the ref numbers sending emails calling but nothing is happening what is happening next how long are we going to still wait i have spoken to elaine the human the administrator but she is also ignoring now if we had to get more information we would be okay but just to make us wait with no communication is the 193246 is the reference number given in feb its nearly the end of July this is bad for human settlements planning so bad