horrible service delivery is poor

I live in goodwood street, goodwood. We have trees on the councils pavement, which have grown out of control and severly mess the entire street pavement and our homes. The trucks cant pass through our roads without breaking off branches and creating serious mess. The branches are also moving towards the roof of my house and will create damage, which i will hold the municipality liable for when this occurs. Its the start of autum and the rainy season and we will once again have floaded roads due to the serious mess these trees create. Secondly the streets are never swept. The roads are extremly dirty and that is unacceptable especially due to the fact the we pay such high rates and taxes for a poor service delivery. My wife has made contact with the city of capetown on severatl occassions for longer than year to get the tree trimmed and we have been given the run around. She was also told that she has to request for the streets to be swept, which is the biggest load of **** as we are not requested to pay our rates as its a must for us to do so in order to receive these services. We are not receiving these services, so why should i pay!!! I would like a response immediately.