Horrible, just horrible

With fustration to express my great disappointnent in COCT's services. Im heading in for week three without water, living under very bad and unsanitary conditions at home and our kids are suffering the most among us. Our situation has apparently been assigned to a person who supposedly should reconnect our water meter but no one ever comes. I am spending 45 mins per call and wasting 10's of rands worth of airtime to just waste my time. I have sent emails ontop of emails and whatsapp messages to their whatsapp line with no solution. I am being promised day after day the person would come to our property and reconnect the water but no one ever shows up. Its not right at all...nothing about this..we purchased this property 3 months ago and this is what we are dealing with as first time home owners. They apparently had it in the past with the former owner leaving me to only assume they try to avoid him at all cost, not knowing he no longer lives here. Our water was disconnected without written and or verbal notice. Last resort is to email the ombudsman, visiting their office leads to nowhere...its like you just cant get help from these people. We are living under terrible conditions at home with some of our children sick, ive explained this to their offices.