FRUSTRATING REFUND PROCESS

<p>Finally, after three and a half months [and a lot of phone-calls and chasing] we have received our final invoice from the City of Cape Town, with a refund due to us.</p> <p> </p> <p>So, today when I phoned to find out WHEN we would receive the money - I was told to contact my attorneys. This after a 19-minute phone-call! </p> <p> </p> <p>it's worth noting that:</p> <p>(1) the consultant CONFIRMED they have ALL the information from the attorneys that they need to do a refund!!</p> <p>(2) the consultant was not equipped to answer my questions and had to check my protests with the team leader each time.</p> <p>(3) the consultant refused to accept my request that I speak to someone else/his team leader about my not being able to grasp his explanation of this process.</p> <p>(4) because the contact centre is an inbound contact centre ONLY, I had to stop the call as I ran out of airtime and the consultant couldn't phone me back. </p>