***** - Driver's license

I renewed my driver's license at Joe Gqabi Traffic Department on 22 May 2022. Upon making payment, I was advised by the assistant/clerk that there was a bit of a delay with the collection process (which I did not mind at all).

I emailed on 19 July 2022 (exactly 2 months later) just to follow up as I still had not received the text advising of collection. I got a reply from Sammy-Joe Hendricks saying that my card was collected on 14 July 2022.

I called ***and was told the same thing by Gcobani.

I have never lost my ID or license card and still have the collection letter (receipt) + ID + old license card in my possession.

HOW IS THIS POSSIBLE AND WHAT IS BEING DONE ABOUT IT?

I AM DEMANDING AN IMMEDIATE REMEDY!

Ms Gugu Hlongwana *** or *** ***