FAULTY WATER ACCOUNT, & LACK OF FORWARDING ACCOUNTS

I had received a water account more than double my normal account, which I queried. Eventually, after numerous emails, I received a response which stated Property was part of a General valuation which means the value increased to r433 000.00 .The property is now valued at more than R400 000.00 which means it is no longer seen as indigent and there is no longer free allocation of water. The annual tariff increase was also effective the 01-07-2019. I stay in M/Plain. I don't even receive regular accounts. I need to mail them every now and again for my accounts. I previously also received a high water account, and despite MANY follows ups, and bull answers, I started paying off the additional account. Months later, when I received accounts, it was zero, for about 3 months, which I assume was for the additional payments I made to pay the "high" water account. Now I am expected to do the same!! Nobody communicates to answers you directly. Everything is automated.