Faulty Leaking Water Meter

To Whom It May Concern

My name is Khuthala Mabona, ID Number *** I am the sole owner of the house number below:

50 Kappertjie Street Sarepta Kuilsriver 7580

HIGH WATER BILL :

In 2018 I settled my bill in totally. It is now year 2022 and my Bill is on +- 14 thousand. This is ridiculous I stay with my 14 and 4year old kids only in this house, mind you during the day no one is at home and I don't even water my lawn. How come I get billed so much High ???

When I noticed a wet and damp sand, particularly if the weather was dry, I reported the leakage because when the revue come to read my meters I have also noticed it was heavily leaking and counting very fast, I then logged a call and got this Ref *** on the 24 May 2021 reported as Heavy Leak at the Water Meter.

WATER CUT :

I then noticed nearly 10 000 gallons of water are being wasted every year, until the day they closed my water completely and I had to go negotiate and paid R4000 at Bellville Civic Centre and made arrangement of paying off monthly my balance because none of the Clerks wanted to listen to my story, even if I quoted my Ref numbers to state the facts on my complain, I again reported the faulty leaking meter and insisted it was not private because on their records its said someone **** and said they came to my house and checked my meter the was no leakage, so to them I sounded as if I neglected my account and didn't pay the huge bill deliberately, I was then forced to pay the R 4000 I DID NOT HAVE....Remember I have small kids I could not survived a day without water I borrowed the money and paid.

I then continue paying as arranged but still nothing was done to fix this leakage, I am now furious and angry. Last week fortunately the weather was dry and the revenue guy came to read my meter, he then also saw the leakage and even took a picture of the wet meter stating someone will come and fix it. I am very much disappointed and I would like my account billing to be reconciled actually to be written off will all interest completely until this has been resolved. I would never pay Huge amount of money again until all the interest added has been taken off since ever my meter leaked. At least your readings and billing calculation should have shown how faulty my meter was, but someone is just not doing their job correct.

INVESTIGATION :

On my account you guys have (Estimated reading) HOW LONG HAVE YOU BEEN "ESTIMATING" if you come and do the proper readings monthly ? You have been billing me TWO accounts 1. Vacant evern charge and 2. Water why? I need a calendar of all my reading dates. This needs to be under Dunning Lock until your investigation is finished.

NB: Attached are some of my invoices for records.

Account number: ***

Business partner number: ***

Tax invoice number: ***

Ps: I wrote to the ombudsman no response

Kind regards Khuthala Mabona Cell: *** Alt : ***