Faulty account and also not receiving my account.

Hi, i am in a very frustrating position.<br> I have been trying to make contact with the CIty of Cape Town account department for months but it is a HUGE struggle. The CIty has change my billing number on my invoice without informing me. I paid my accounts into my old account but it is not showing up on my account. When i email them I get automated messages back saying they will attend to my problem but nothing is happening.<br> Someone did email me back once asking for proof of payment (which i forward to her) but she also \disapeared".<br> it is no use trying to phone as you stay on hold for a very long time every time.<br> I do not stay in Cape Town so i do not know what else to do. All i want to do is pay my account and get my other money paid into the old account transferred.<br> CAN YOU PLEASE HELP?<br> <br> <br> """