Faith restored in City of Cape Town department

I had an issue with my prepaid electricity box yesterday as I was not aware of the key change codes that were implemented. After checking the internet and finding out how the process goes, I followed it, but when it came to punching in my token code I kept receiving a reject error code. After much frustration, I reluctantly called the City of Cape Town offices to see if they could help me. Now, let's be honest, one does not always get the best service from government departments, but let me tell you, I was pleasantly surprised yesterday. I called the office at 15:40, and after explaining my issue and the consultant not being able to assist me, she said she would log a call with the technicians to come and see what the problem could be. I received an SMS to say the request was logged straight after my call at 15:48, a minute later to say it was registered, 5 minutes later to say it was in progress and the technicians actually arrived at around 5 pm and sorted it out with no issues. So I would just like to say a big thank you to the City of Cape Town electricity department, my faith is restored.