Extremely unhappy

Good day I am now so tired of calling and going to your offices and hearing different stories and I have no idea what to do anymore and no one is coming back to me. I am Petula Daniels Id ********** 038088, My husband is Donavan Daniels ********** 154086. Our address is 7 Van der stel street, De Kuilen, Kuils River. Erf 1049. Account number ********** 14. I have received an invoice account summary 14.8.2017, where I was requested to pay 393.50. I paid that amount on the 28.08.2017 I then got a new invoice, account summary 13.09.2017, where I was requested to pay 1283.20, which I do not understand as I was told that my R962.51 from my previous account ********** 42(the house that I sold) was transferred onto my new account which is in question. I called your call center on several occasions (ref number ********** 175 and ********** 170 and now again ********** 117) where I was told that this will be investigated as the call center can not pick up my account on their system and can not see anything that I am talking about. All they pick up on this account is my electricity account, which I have no idea what they talking about. They then said that I should not pay anything up until this matter is resolved. I then went to your office in Parow and the lady gave me an invoice that says that I do not have to worry, I only have to pay a R320.78. Today I got an sms that says that I have to pay an amount of R1511.82 as of the 12.10.2017 and I have to pay this amount before the 6.11.2017. I am at widts end and feel extremely unhappy because I have no idea who to listen to anymore and what to pay. At the end of the day, I will be sitting with a massive bill. I seriously need someone to clear this up as soon as possible as this can not continue. I really hope to hear from you soon. Please feel free to contact me on **********