Extremely poor service

I renewed my licence disk on 10 Dec 2019 online, I was told that I receive the disk after 8 days, I never received the disk and when I enquire I was told it was sent on 13 Dec 2019, I sent several emails requesting when am I receiving my licence and no one responded to my emails, up until I received a fine and I sent another email for the fine to be cancelled as I have not received my disk,.

A person by the name J Daniels (Corporate contact centre) responded to my email and told me that I need to send my ID and a letter to request a reprint, I sent that 09 Jan 2020 and never received any response, when I call on 15 Jan 2020 I am told that I need to send the documents again including proof of payment even thought they do see my payment and the reference that they gave me. I was assisted by Candice and she refused to assist if I don't provide these documents again even thought she could see that the previous person I spoke to did not mention anything about the proof of payment.

I asked to speak to the Team leader/Manager, she told me that the both on leave (Eugene and William Diamond).

I am super angry at the extreme poor service I received from these people, I do not know how many times I sent emails.

I need my licence and I will not paying any fines, even if I have to take this to court, your service is pathetic and extremely poor, no one responds to the emails even though you do get an automated email that you get a reply in less than a day. no one attends to that mailbox. ***.