Extremely Frustrated

So the new water meter was installed by me last Week Wednesday, without my knowledge (the homeowner). and after just three days it has stopped working. So my household has been without water for five days now, and after numerous phone calls to the council, no one has come out to even look at the fault. Is this how paying customers are treated. I have never skipped any payments or even paid a municipal bill late. This is extremely frustrating as I have two small kids. Also when calling the customer service number ********** 089, for the fifth time only to be told that the call out time may take up to 48 hours. It is over 48 hrs and still nothing, Then the agent on the other end yarns in my ear, how flippin rude is that. I have no faith at all in the Council who treats this issue like it is nothing. How am I supposed to bath, cook, feed my kids, go to the bathroom.... Some people get water for free, but us the paying customers that does everything right and try to save water gets the bad end of the stick. You need to treat some things as urgent. After reading so may complaints about this new water meter, surely you need to sit back and think. ITS NOT WORKING !!!!!!! Do something about it, don't let us suffer from your mistakes. SO PLEASE im asking one more time for my water meter to be seen to so I can get water, my reference is ********** 833.