EXTRA CHARGE FOR BROKEN BIN

Two clowns arrived at my gate the other day and now I am being charged for an extra bin which is broken and dilapidated, unused. I'm not dragging the history of my bins out here but as a result of your arrogant error you now owe me a new bin and you have incorrect (**********?) information about me on your database. I am not demanding anything but this is fair warning of my intentions to take this very much further, in every direction. I expect a representative of the council to pay us a visit as a matter of urgency, anytime of the day, my wife and I both work from home. My account number is attached. FYI: I tried to contact you by telephone this morning but I'm afraid I have better things to do than a phone stuck to my ear for half an hour waiting for a human voice.