Exceptional Service does exist!

I would just like to say thank you to Robert Botha at the Plumstead office of the City of Cape Town. Through the most stressful experience of my life, having my plans resubmitted and lost twice, this guy has just been the nest. He has always responded to my numerous queries within minutes, sometimes even seconds, which is unheard of in this industry. having dealt with a few other staff at this same branch and ending up feeling more frustrated than I ever have in my life, I finally got in contact with Robert, who has made the rest of my application process seamless and smooth-sailing. He has been keeping me up to date, sometime daily, on the progress of my application and constantly reassuring me that things will get sorted. You really are a hidden gem Robert and I just felt that instead of always complaining about the bad service, its time to stand up and actually start complimenting the good service. Keep up the good work and the CoCT is privileged to have you! Give that man a Bells! :)