Excellent service from City of Cape Town Power

I recently had an electrician visit my flat because my oven wasn't working. He told me the fault lay with the City of Cape Town and that I should call them to address it at the street level. <br> <br> I filed a Fault Report on the City's webpage and immediately received an email acknowledgement. However, after a week of no news I called to follow up. I was told a response team had visited the flat an hour after my report had been lodged, and had not been able to access the flat. <br> <br> I complained to the City that they had not notified me that they were sending anyone out - while at the same time complimenting them on what was clearly an EXCELLENT response time. Following my complaint all manner of people got in touch and another team was immediately dispatched, and fixed the fault. <br> <br> I must say that this was all really amazing service. Well done City of Cape Town power! <br> <br> (The only thing that would improve the service would be to notify fault reporters when a response team is dispatched).