EXCELLENT SERVICE BY CITY OF CAPE TOWN MUNICIPALITY

I live in an apartment building on the beachfront in Table View, Cape Town. This past Saturday morning I noticed water streaming into the local main road, Marine Drive. It looked to me like a burst water pipe, and I attempted to telephonically report it to City of Cape Town Water on the phone number provided in their website. This however does not work - I was cut off on two occasions whilst waiting to speak to someone. I then sent a message to the email address provided on the website, reporting the fault. Shortly afterwards I deduced from the smell that it was in fact a sewerage pipe that had burst, not just a water pipe, and I informed the City accordingly via email. I was quite a major mess, because the busy Saturday traffic was dispersing the sewerage along Marine Drive.

A little more than two hours later working crews and vehicles arrived, repaired the fault and cleaned up the area speedily and professionally. I was furthermore conitnually kept up to date via email.

Well done, City of Cape Town, this is how a well run Municipality should operate. You need to give attention to the answering of your telephones though.

JD van der Merwe Table View