Estimated water readings

For the passed months, my husband and I have been emailing, smsing, calling and even sending whatsapp messages with our account details and water readings.

Our water account has been estimated and the amount is just increasing. It has come to my attention that they do not process our reading through because of previous readings which was 3058 and ours is 2059. They saying it does not correspond with the previous one therefore they will not capture our reading. We even sent them pictures as proof but still that doesn't help. It's been over 4 months and still no progress. I do not understand how they expect us to keep our account up to date when its incorrect.

Its so frustration and annoying. Even today I was not assisted but instead I get told they will send people to our house and I know that will not happen as I was told they do not want to send anyone out, we need to call in and give our readings.

We've done everything they asked but still nothing.

kind regards Nomsa Matsolo