eServices a convoluted SAP mess! Impossible to get a simple statement.

Trying to decipher City of Cape Town's e-Services portal is impossible; firstly there are and OLD and a NEW website with conflicting menus. ALL I want is to be able to view my municipal rates and taxes online for a house I own in a company. Firstly I had to verify my status (fair enough), then register as an administrator and then link this administrative roll to me as a person (near impossible with multiple links and activation steps... really ridiculous SAP nonsense steps). I still can't activate anything and now hope they send it via email... because getting them to change my email address between the various roles was also an apparent Herculean task - now some emails refer to my old work address and others to the new email address... who knows what will arrive where. The whole platform is a SAP mess; 2 stars simply because they at least try and answer emails (albeit with illegible and convoluted instructions to follow).