***, Empty Septic Tank - no service delivered

Hello Peter,

I logged a request with city of cape town on 12 Dec for my overflowing septic tank to be cleaned out. I escalated the matter to the the city of cape town municipality CCT ombudsman as well now and still no service. Sad to say this is a typical recurrence and on previous occasions I have had to wait more than two months for service.

I require urgent attention paid to this problem. My neighbourhood also complains about the same issue and this cannot continue any longer. The CCT dropped the project last year to complete the discontinuation of use of septic tanks and the part of the neighbourhood still using septic tanks must endure gross hazards to our health and safety, yet CCT have no issue taking there own sweet time finishing this project, while at the same time not service the septic tanks in circulation still.

See emails below - I have sensored personal details to protect the safety of my account.

**** ********** <****.**********@gmail.com> Mon, Dec 20, 9:39 PM (3 days ago) to ombudsdirect, Water

Hi CCT Ombudman,

Please see request below for Septic Tank cleanout request. This request has not been tended to since last Sunday (8 days ago). No service delivery - not even a 'This is why we are late'.

I have asked before is it possible for the Ombudman to do something to ensure the CCT does not neglect this vital and critical duty again, but here I am again.

Can I ask one more time if this can be seen to by no later than tomorrow please and is there a way for the long delay in service from CCT to be dealt with please?

---------- Forwarded message --------- From: <***> Date: Mon, Dec 13, 2021 at 1:12 AM Subject: RE: Septic Tank - Acct 22676**** To: ***********************

Dear customer

Thank you for contacting City Of Cape Town

Apologies for the delay in our response.

Your reference number is :***, Empty Septic Tank and may take up to 5 working days to be resolved.

Kind regards

S.Makwenkwe

Original Text

From: ***************************** To: Water <***> CC: Sent: 12.12.21 12:09:34 Subject: Septic Tank - Acct 22676**** CAUTION: This email originated outside of the City of Cape Town’s network. Please do not click on any links or open attachments unless you know and trust the source. STOP. THINK. VERIFY.

Hi CCT,

Please assist in cleaning out my septic tank. Acct nr: 22676****