Empty promises from Cape Town Municipality

And NO, I am not ANC, in fact I am a strong supporter of the DA. Sadly after contacting them (reference number ***) for the felling/trimming of a tree between our properties in Pinelands which is breaking the road in pieces and is a safety risk to everyone in the area, I have had absolutely NO response from them. I phoned them within a few weeks after reporting the problem as no one had come to inspect the tree. When initially reporting the problem, they promised that they sort out reported problems within a month. When I phoned them after no response to inspect, they reminded me, that they didn't say that they will inspect the tree within a month, but that they sort out the problem within a month (normally) and that it was still within the given timeframe. I gather that there must be something abnormal going on, as it is now three months later and still ... NOTHING. I realize that they probably used all their resources available during the late fires, but come on, three months! And now I cannot get through to their contact centre, hence the hope that they will pick up this message. Come on Cape Town! Pull up your socks please!!!