Electricity Dept - my city not looking after me!

<p>Partial electricity supply (ie faulty or missing phase of power supply to our house) logged with the City's electricity fault line at 11am today. Told it would take maximum 3-4 hours to get it rectified by the Department. Have called them every two hours. Story after story... promises after promises... and nobody following it up or making an effort to help! Call centre agents just tells you the same story... but no result! It's now 7:30pm and still no full power at our house. What do to? Who to escalate this with? Come on CCT.... Surely you can do better than this? Please help! </p>