Electricity department useless

On 5 different occasions I have reported an electrical outage with the municipality. These outages has happened is a 3 month time frame Every time it rains my home has an outage. And every time I get a response that there is a general issue in my area - even though there are times the outside lights are on and neighbour lights are on. The call centre number : *** is useless no one answers with regards to electrical outages Why cant this be sorted out permanently?