electricity department in philippi sucks

I have phoned smsed emailed ward councillors of the area no help. I have 5 reference numbers and they still cant help. 2 weeks ago they protested in the road where I live in Philippi and burnt down the electric poles, I have school going kids and a baby and a old woman in the house and we have no power, all our food stuff went off in freezer and now we spending 3 times as much money buying food daily. they sent someone out and they said that they cant help as they only work with pre paid meters. they also said that this job will take months before someone who does this kind of work comes out.

really now this is really unprofessional now even the people in the call centre cant help as they just put phone down. Im tired now of phoning and that that's is why I have brought it top Hello Peter