Drain blockage

Poor poor service delivery. I have reported drain blockage from the 16March till today my yard is full of toilet the drain it’s front of my yard I have small kids to live in such state. I have been calling daily without any luck all they say say someone is assigned from the 16th . The city can do better especially election time is coming

I was given this ref *** everytime I do Follow up nothing concrete .

Pls consider my well being and sort this thing out it’s been out of ETA long time. I can’t even open the front door is this weather coz the the smell is disgusting