Don't Bother to register, City of Cape Town online E-services are USELESS

Don't bother to register and use e-Services on the http://www.capetown.gov.za/City-Connect/Pay/Driving-and-vehicles/Vehicle-licences

On 16.04.2018 I registered online on the City of Cape Town website for E-services (https://eservices.capetown.gov.za/irj/portal/) to activate and process my request for a Motor License Disk renewal. I paid for the new license and received an email to say that my the renewal had been approved and that I will receive the new disk in the post within 8 days.

12 Days past and I did not receive the disk in the post to my home address so I sent an email to ********** to inform them that I did not receive the disk. I received no reply to this email so 5 days later, on 03.05.2018, I called the Call Centre number ********** 089 to inform them that the Application Status on the website shows that my request is still 'In Process' and that I have not received the disk. The operator informed me that the disk was sent and that if I did not receive it I had to email a 'Letter' as an attachment to ********** otherwise their systems would not pic up or notify them that I had send an email. Their systems can only pics up attachments and not emails????!

I then typed a letter in Word and attached it to a new email and sent it again to ********** The operator also told me that I should call back the following Monday to follow up and make sure that they had received my second request for them to re-post my license disk.

The service is completely inefficient and I am frustrated by the lack of response or follow-through. In the meantime I have to drive my car to work and are doing so without a valid license disk.

Now, my question to the operator was... What should I say to a traffic officer if they stop me and want to fine me for an expired license? She simply told me.... 'You will have to pay the fine'.

The City of Cape Town are raising Tariffs and they expect people to pay for all kinds of services, yet their systems are inefficient and not monitored by staff in an Online portal that is suppose to make interaction with the City easier.

Next year, I will be sending them a Cheque like I had done in the past. That way, I always received my license disk in the post a few days later.

Seems the systems the City of Cape Town of use is not digitally up-to-date.