Dissatisfied rate payer: NO WATER SINCE SATURDAY 15 NOVEMBER 2025

Hello,

I am writing this in great disappointment in how the city has been handling my issue of being without water from Saturday, 15 November, until now.

Every time I call the call centre, I am told that the issue has been noted and that I will get communication from them, which I still have not received.

All the calls I have made, I was told that this account is not in arrears, and there is no reason for my water to be disconnected, and that there is no record of this in the system.

I understand water is a basic need, and I am not sure how we are supposed to survive without it.