Dismal service for the city of cape Town

My power and 4 other people's power in our complex in plumstead has been off since the 23rd I've lodge a complaint with the city of cape Town electricity department and got a reference number *** and been informed they working on it its unacceptable that we as paying clients have been out of power for more than 24hrs it's inhumane and unacceptable my meat in the fridge will most likely have to be thrown away and all I get from them is we working on it we pay for electricity usages don't treat us like you doing us a favor theres something called rates and taxes I'll be taking this further